Contact Us

Have a question, found a bug, or want to report a scoring issue? We'd love to hear from you.

Email

The fastest way to reach us:

hello@shipgrade.dev

What to Include

To help us respond quickly, please include:

  • Bug reports — what you expected vs. what happened, plus the product URL if relevant.
  • Scoring questions — which check you're asking about and your product's public profile URL.
  • Feature requests — describe the problem you're trying to solve, not just the feature you want.
  • Security issues — if you've found a security vulnerability, please include reproduction steps. We take these seriously and will respond within 24 hours.

Response Time

We aim to respond to all emails within 1-2 business days. Security reports receive priority handling within 24 hours.